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How To Order
All products listed on our website are templates that you can personalise in the fields provided. Please select a product you are interested in, then fill out the fields provided including “colour”, “message on balloon”, “gift tag message”, “text colour” etc.
Our website is designed to be a seamless customer experience. In this regard, we do not take payments over the phone.
You can order a gift in advance and select a delivery date when it is convenient for you. Please note, that each order may contain multiple gifts, to ‘One Address’ per order. If you are buying gifts for two recipients at two locations, you’ll need to place two separate orders.
Once you have chosen a suitable gift, click the 'Add to Cart' button. This will add the gift into your shopping cart. When you are ready to buy your gift(s), click the 'Checkout' link at the top right-hand side of the page.
Yes. This is mandatory to avoid any delays in delivery. If you do not provide an Eircode, please find your Eircode on www.eircode.ie
Yes, the courier company may contact the recipient to confirm the address or delivery time.
No, we only include the Gift Tag or a Greeting Card with your personal message. The recipient does not receive any details are regarding the value of the order. Instead, this is automatically emailed to you when you place your order.
If you add your name to the Gift Tag, you can let them know who it’s from. Alternatively, you can send the gift anonymously by not mentioning your name in the Gift Tag field
All balloons are delivered in a large white box, with the Balloon in A Box™ Logo. We do not deliver in plain boxes.
Yes, please send us email to support@ballooninabox.ie. However, we can only do this if the order is still in our possession and has not been dispatched already.
Delivery
Standard delivery is next day, so long as you provide an Eircode, and the address is correct. You can also select the option to have it delivered ‘On The Day’ if you need it urgently, you will incur an additional fee for ‘On The Day’ delivery as this is an express service.
Yes, please select a delivery date on the checkout page. For next day delivery you must place your order before 2pm as this is when our Couriers collect them for delivery. Otherwise, you must select the next delivery date available. Please note Couriers do not deliver on weekends and bank holidays.
Alternatively, if you are paying for ‘On The Day’ delivery, in which case you do not select any date and specify in Order Comments that you need it for this day.
If you’re delivery is delayed by more than a day, and you have provided the right Eircode, we will contact you letting you know that DPD Couriers has mismatched your order and can arrange a redelivery. Please note that 99% of instances, this does not happen, however, sometimes there are factors outside of our control.
DPD Couriers will send the recipient a text message an hour prior to delivery, as well as another text message on delivery. Delivery takes place between 7am – 5pm, Monday – Friday. Please ensure there is someone home to collect the order you have placed.
If you need your order urgently, we have an option called ‘On The Day Guarantee’. This is available only for the Dublin 1 – 24 Area. This is an express service, we always advise our customers to order in advance and select a delivery date that is convenient to you.
We will dispatch your order at 2pm, one day before your selected delivery date. If you order after 2pm there will not be an option for next day delivery. In which case you must select the next closest delivery date.
If you order before 2pm, we will dispatch your order the same day, and it will be delivered the next day in 99% of situations.
Yes, however this option is only available for the Dublin 1 – 24 Area. You must select the ‘On The Day Guarantee’ delivery option, you will incur an additional fee as this is an express service.
If you believe your recipient or someone on their behalf may not be at home for delivery, perhaps you can specify a suitable work address.
The driver will leave information regarding a delivery attempt being made and how to collect your order from the nearest depot.
We use DPD couriers for all our standard deliveries. In some situations, we may also use Deadline couriers at our convenience.
All shipping rates are available on the checkout page when you are ordering a gift.
Unit 3 Tallaght Business Centre
Whitestown Rd. Dublin 24
Customer Service
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