FAQ

How to Order

All products listed on our website are as templates. You can personalise your product in the fields provided. Please select a product you are interested in, then fill out the fields provided including “colour”, “message on balloon”, “gift tag message”, “text colour” etc.
Our website is designed to be a seamless customer experience. In this regard, we do not take payments over the phone.
You can order a gift today for a later date. Each order ships to one address so if you are sending gifts to two locations, you’ll need to place two separate orders.
Once you have chosen a suitable gift, click the 'Add to Cart' button. This will add the gift into your shopping cart. When you are ready to buy your gift(s), click the 'Checkout' link at the top right-hand side of the page.
The short answer is, if you want to avoid delivery delays then yes, please find your Eircode on www.eircode.ie
Yes, the courier company will text your recipient to confirm delivery time to make sure someone available on the day to accept your parcel.
No, the recipient does not receive any details about the value of the order. Instead, we will email you a receipt for your purchase.
If you add your name to the Gift Tag, you can let them know who it’s from. Alternatively, you can send the gift anonymously by not mentioning your name in the Gift Tag field.
Yes, just send us the updated details in our live chat along with your order number. Note, we can only do this if the order is still in our possession and has not been dispatched for delivery.

Delivery Date

Yes, please select a delivery date on the checkout page. For next day delivery you must place your order before 3pm. All orders placed after 3pm are dispatched the following day. For same day deliveries, please specify the time in the order comments.

Note: we do not guarantee delivery dates and all delivery information is only an estimate.
If you’re delivery is delayed, we can rearrange another delivery date. Note, we do not guarantee delivery dates and all delivery information is only an estimate.

No, we cannot guarantee delivery times on standard shipping. Delivery takes place between 9am – 5pm, Monday – Friday. Please ensure there is someone home to collect the order you have placed.

If you are ordering ‘On The Day’ guarantee for Dublin 1-24 you can specify your delivery times in the order comments.

Yes, just select the ‘On The Day’ option. This is available for Dublin 1-24. Let us know the best time in the order comments during checkout.
If you order before 3pm, we will dispatch your order on the same day, and it will be delivered next day in 99% of situations.
There is an option for same day delivery, you can select ‘On The Day’ delivery if your recipient located in Dublin 1-24.
For orders dispatched by DPD we do not guarantee delivery dates and all delivery information is only an estimate.

Delivery

All balloons are delivered in the same box relevant to the product you’re buying. You can see the box in the second image of every product you view.
All orders are dispatched for next day delivery. You can also select the option to have it delivered ‘On The Day’ at an expressed rate if you need it urgently, only for Dublin 1 - 24.
We will dispatch your order at 3pm, one day before your selected delivery date.
If you think the recipient will not be home, please send the gift to an alternative address such as their workplace.
The driver will leave information regarding a delivery attempt being made and how to collect your order from the nearest depot.
We use DPD couriers for all our standard deliveries and Deadline couriers for same day deliveries within Dublin 1 - 24 area.
All shipping rates are available on the checkout page when you place your order.