FREE DELIVERY FOR ANY BALLOON IN A BOX!

FAQ

HOW DO I ORDER?

All products listed on our website are as templates. You can personalise your product in the fields provided. Please select a product you are interested in, then fill out the fields provided including “colour”, “message on balloon”, “gift tag message”, “text colour” etc.

CAN I ORDER OVER THE PHONE?

Our website is designed to be a seamless customer experience. In this regard, we do not take payments over the phone.

Do You Ship Internationally?

No we ship only within Ireland

WHEN SHOULD I ORDER?

You can order a gift today for a later date. Each order ships to one address so if you are sending gifts to two locations, you’ll need to place two separate orders.

I SELECTED GIFT, WHAT DO I DO NOW?

Once you have chosen a suitable gift, click the 'Add to Cart' button. This will add the gift into your shopping cart. When you are ready to buy your gift(s), click the 'Checkout' link at the top right-hand side of the page.

DO I HAVE TO USE EIRCODE FOR DELIVERY ADDRESS?

The short answer is, if you want to avoid delivery delays then yes, please find your Eircode on www.eircode.ie

DO I HAVE TO PROVIDE RECIPIENT CONTACT NUMBER?

Yes, the courier company will text your recipient to confirm delivery time to make sure someone available on the day to accept your parcel.

WILL MY RECIPIENT KNOW THE VALUE OF THE GIFT(S) I AM SENDING?

No, the recipient does not receive any details about the value of the order. Instead, we will email you a receipt for your purchase.

WILL MY RECIPIENT KNOW WHO THE GIFT(S) IS FROM?

If you add your name to the Gift Tag, you can let them know who it’s from. Alternatively, you can send the gift anonymously by not mentioning your name in the Gift Tag field.

I NEED TO CHANGE THE ADDRESS/MESSAGE/OTHER DETAILS. CAN I DO THIS AFTER THE ORDER HAS BEEN CONFIRMED?

Yes, just send us the updated details in our live chat along with your order number. Note, we can only do this if the order is still in our possession and has not been dispatched for delivery.

CAN I CHOOSE WHICH DAY TO HAVE MY GIFT DELIVERED?

Yes, please select a delivery date on the checkout page. For next day delivery you must place your order before 2pm. All orders placed after 2pm are dispatched the following day. For same day deliveries, please specify the time in the order comments. Note: we do not guarantee delivery dates and all delivery information is only an estimate.

WHAT IF MY DELIVERY IS DELAYED?

If you’re delivery is delayed, we can rearrange another delivery date. Note, we do not guarantee delivery dates and all delivery information is only an estimate.

CAN I SPECIFY DELIVERY TIME?

No, we cannot guarantee delivery times on standard shipping. Delivery takes place between 9am – 5pm, Monday – Friday. Please ensure there is someone home to collect the order you have placed. If you are ordering ‘On The Day’ guarantee for Dublin 1-24 you can specify your delivery times in the order comments.

CAN I GET SAME DAY DELIVERY?

Yes, just select the ‘On The Day’ option. This is available for Dublin 1-24. Let us know the best time in the order comments during checkout.

CAN MY ORDER BE DELIVERED TOMORROW?

If you order before 2pm, we will dispatch your order on the same day, and it will be delivered next day in 99% of situations.

CAN YOU GUARANTEE DELIVERY ON THE DAY?

There is an option for same day delivery, you can select ‘On The Day’ delivery if your recipient located in Dublin 1-24. For orders dispatched by DPD we do not guarantee delivery dates and all delivery information is only an estimate.

HOW ARE THE BALLOONS DELIVERED?

All balloons are delivered in the same box relevant to the product you’re buying. You can see the box in the second image of every product you view.

HOW LONG DOES DELIVERY TAKE?

All orders are dispatched for next day delivery. You can also select the option to have it delivered ‘On The Day’ at an expressed rate if you need it urgently, only for Dublin 1 - 24.

WHEN MY ORDER WILL BE DISPATCHED?

We will dispatch your order at 3pm, one day before your selected delivery date.

I AM NOT SURE IF SOMEONE WILL BE AT HOME DURING THE DAY?

If you think the recipient will not be home, please send the gift to an alternative address such as their workplace.

WHAT IF NOBODY IS HOME WHEN THE DRIVER ARRIVES?

The driver will leave information regarding a delivery attempt being made and how to collect your order from the nearest depot.

WHAT SHIPPING CARRIER WILL BE USED?

We use DPD couriers for all our standard deliveries and Deadline couriers for same day deliveries within Dublin 1 - 24 area.

WHAT ARE THE SHIPPING RATES?

For all orders over €20 delivery is free, the shipping rates for same day delivery service are available on the checkout page when you place your order.

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