FREE DELIVERY AVAILABLE FOR ANY BALLOON IN A BOX!

FAQ

HOW DO I ORDER?

Select the product you would like to order on our website. Click 'Add to Cart' and then proceed to Checkout for delivery address and payment.

CAN I ORDER OVER THE PHONE?

Our website is designed to be a seamless customer experience. In this regard, we do not take payments over the phone.

Do You Ship Internationally?

No we ship only within Ireland

WHEN SHOULD I ORDER?

You can order a gift today for a later date. Each order ships to one address so if you are sending gifts to two locations, you’ll need to place two separate orders.

I SELECTED GIFT, WHAT DO I DO NOW?

Once you have chosen a suitable gift, click the 'Add to Cart' button. This will add the gift into your shopping cart. When you are ready to buy your gift(s), click the 'Checkout' link at the top right-hand side of the page.

DO I HAVE TO USE EIRCODE FOR DELIVERY ADDRESS?

The short answer is, if you want to avoid delivery delays then yes, please find your Eircode on www.eircode.ie

DO I HAVE TO PROVIDE RECIPIENT CONTACT NUMBER?

You should provide the recipients contact number to avoid delivery delays.

WILL MY RECIPIENT KNOW THE VALUE OF THE GIFT(S) I AM SENDING?

No, the recipient does not receive any details about the value of the order. Instead, we will email you a receipt for your purchase.

WILL MY RECIPIENT KNOW WHO THE GIFT(S) IS FROM?

If you add your name to the Gift Tag, you can let them know who it’s from. Alternatively, you can send the gift anonymously by not mentioning your name in the Gift Tag field.

I NEED TO CHANGE THE ADDRESS/MESSAGE/OTHER DETAILS. CAN I DO THIS AFTER THE ORDER HAS BEEN CONFIRMED?

Yes, just send us the updated details in our live chat along with your order number. Note, we can only do this if the order is still in our possession and has not been dispatched for delivery.

CAN I CHOOSE WHICH DAY TO HAVE MY GIFT DELIVERED?

You can select select a delivery date on the cart. Note: Selecting a delivery day does not guarantee delivery on that date. We dispatch deliveries 2 days before the selected day. Once we dispatch your order Fastway Couriers handle shipping and are in control of your order getting delivered.

WHAT IF MY DELIVERY IS DELAYED?

If you’re delivery is delayed, you need to contact Fastway with your tracking number. Note, we do not guarantee delivery dates and all delivery information is only an estimate.

CAN I SPECIFY DELIVERY TIME?

No, we cannot guarantee delivery times on standard shipping. Delivery takes place between 9am – 7pm, Monday – Friday. Please ensure there is someone home to collect the order you have placed. If you are ordering ‘Guarantee Delivery’ for Dublin 1-24 you can specify your delivery times in the order comments.

CAN I GET SAME DAY DELIVERY?

Yes, just select the ‘Guarantee Delivery’ option for orders placed before 12pm. This is available for Dublin 1-24.

CAN MY ORDER BE DELIVERED TOMORROW?

If you order before 1pm, we will dispatch your order on the same day, and it will be delivered next day in 95% of situations.

CAN YOU GUARANTEE DELIVERY ON THE DAY?

There is an option for same day delivery, you can select ‘Guarantee Delivery’ if your recipient located in Dublin 1-24. For orders dispatched by Fastway we do not guarantee delivery dates and all delivery information is only an estimate.

HOW ARE THE BALLOONS DELIVERED?

All balloons are delivered in a box.

HOW LONG DOES DELIVERY TAKE?

All orders are dispatched for delivery next 1-3 working days. You can also select the option to have it delivered ‘Guarantee Delivery’ at an expressed rate if you need it urgently, only for Dublin 1 - 24.

WHEN MY ORDER WILL BE DISPATCHED?

We will dispatch your order at 3pm, two days before your selected delivery date.

I AM NOT SURE IF SOMEONE WILL BE AT HOME DURING THE DAY?

If you think the recipient will not be home, please send the gift to an alternative address such as their workplace.

WHAT IF NOBODY IS HOME WHEN THE DRIVER ARRIVES?

The driver will leave information regarding a delivery attempt being made and how to collect your order from the nearest depot.

WHAT SHIPPING CARRIER WILL BE USED?

We use Fastway couriers for all our standard deliveries and Pony couriers for same day deliveries within Dublin 1 - 24 area.

WHAT ARE THE SHIPPING RATES?

If you absolutely don't need to guarantee when your gift arrives, we're happy to send your gift for FREE! all orders will be dispatched 2 days before your selected date. The shipping rates for Guarantee Delivery service are available on the checkout page when you place your order.

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