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As our products are perishable, we are unable to issue discounts or refunds if an image of the faulty item isn’t provided within 24 hours of arrival. 

Due to the nature of our products, sometimes they may arrive not looking as intended. All of our balloons are created by hand by a team of incredibly professional and passionate balloon artists who don’t allow any items to leave our warehouse unless they are absolutely perfect. Should your balloons end up damaged in transit, please email us a picture of your product within 24 hours of its arrival and we’ll do all we can to rectify it. 

After receiving the information that allows us to assess the situation, damage and its causes, we can inform you of whether a compensation can be issued. Amongst the ways of compensations, a voucher of the same amount of your order, a discount voucher or a refund (total or partial) can be issued, depending on the assessment.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are unable to accept returns of inflated orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.

If an item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order.

If for some reason your balloons are delayed and you no longer require them, or arrive damaged and a full refund is requested, we reserve the right to request that they are either refused at the point of delivery or posted back to us. (We will re-imburse any postage costs incurred)

Under any other circumstances, refunds are given at the discretion of