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General Questions

  • Our website is designed to be a seamless customer experience. In this regard, we do not take payments over the phone.

  • You can order a gift today for a later date. Each order ships to one address so if you are sending gifts to two locations, you’ll need to place two separate orders.

  • You can email us atinfo@ballooninabox.ie

  • We’re located in Blackrock, Co. Dublin. You can find our contact details on our contact page.

  • We accept Visa and Mastercard, processed through Stripe and we also take PayPal

  • You should provide the recipients contact number to avoid delivery delays.

  • No, the recipient does not receive any details about the value of the order. Instead, we will email you a receipt for your purchase.

  • If you add your name to the Gift Tag, you can let them know who it’s from. Alternatively, you can send the gift anonymously by letting us know you do not want any paperwork in the package.

Shipping

  • All balloons are delivered in a box.

  • We will dispatch your order two days before your selected delivery date if you have opted for Standard Delivery.

    Standard Delivery is the only option available for Country Deliveries.

  • Standard Delivery – this is done by DPD and is a 2 day service so it will be dispatched 2 working day prior to selected date.

    Guaranteed Delivery – this is dispatch on selected date chosen.

  • The short answer is, if you want to avoid delivery delays then yes, please find your Eircode on www.eircode.ie

  • Yes, just send us the updated details to info@balloonbox.ie along with your order number. Note, we can only do this if the order is still in our possession and has not been dispatched for delivery.

  • We use DPD Ireland couriers for all our standard deliveries and our own crew for ‘Guaranteed Delivery’.

  • Selecting a delivery day does not guarantee delivery on that date. We dispatch deliveries 2 days before the selected day if you opt for ‘Standard Delivery’ which is the only option available to Country addresses. Once we dispatch your order DPD Couriers handle shipping and are in control of your order getting delivered.

  • If you’re delivery is delayed, you need to contact DPD Ireland with your tracking number.

    Note, we do not guarantee delivery dates and all delivery information is only an estimate when you opt for ‘Standard Delivery’.

  • No, we cannot guarantee delivery times on shipping. Delivery takes place between 9am – 6pm, Monday – Friday. Please ensure there is someone home to collect the order you have placed.

  • No, currently we do not do same day delivery.

  • If you order before 12pm, we will dispatch your order on the same day, and it will be delivered next day in 95% of situations on ‘Standard Delivery’ option, we will deliver tomorrow on ‘Guaranteed Delivery’ option.

  • If you think the recipient will not be home, please send the gift to an alternative address such as their workplace.